From which of the following objects can a Case be created in the Vlocity Communications package?

• A. Accounts
• B. Households
• C. Invoices
• D. Bundles

Answer: (A)

Cases in the Vlocity Communications package are designed to be created with the Account as the parent context. The prebuilt Case creation flow is configured to run from an Account, so the resulting Case is tied to the customer’s account for proper ownership and visibility. The other objects—Households, Invoices, and Bundles—represent different data aspects (groupings, billing, product packaging) and do not have the packaged Case creation path configured, so they aren’t used to initiate a Case in this setup. Therefore, the Account is the correct source for creating a Case.