IVR Call Routing is a Vlocity Communications feature.

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Multiple Choice

IVR Call Routing is a Vlocity Communications feature.

Explanation:
IVR routing is not a built-in feature of Vlocity Communications. Vlocity Communications focuses on telecom-specific data models, order capture, billing, and service management, while call routing for IVR typically lives in the telephony/IVR platform (or a CTI integration) rather than in Vlocity itself. In practice, you would integrate an external IVR system with Salesforce and use OmniScript or Integration Procedures to drive data and workflows, but there isn’t a native Vlocity feature called “IVR Call Routing.” So the statement is not correct.

IVR routing is not a built-in feature of Vlocity Communications. Vlocity Communications focuses on telecom-specific data models, order capture, billing, and service management, while call routing for IVR typically lives in the telephony/IVR platform (or a CTI integration) rather than in Vlocity itself. In practice, you would integrate an external IVR system with Salesforce and use OmniScript or Integration Procedures to drive data and workflows, but there isn’t a native Vlocity feature called “IVR Call Routing.” So the statement is not correct.

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