Which action is used to call a VCM from OmniScripts?

• A. Matrix Action.
• B. REST Call Action.
• C. Email Action.
• D. Soap Call.

Answer: (A)

Matrix Action is used to call a VCM from OmniScripts because VCM interactions often involve handling multiple content items and applying the same operation to each one. The Matrix Action provides a loop-like container: you supply a list (a matrix) and place the sub-action inside it that talks to VCM (often a REST Call Action configured for the VCM API). The matrix runs that sub-action once per row and returns a collected set of results, which you can use downstream in the OmniScript. This pattern handles multiple items efficiently and keeps the data organized. Using a simple REST Call Action would require manual orchestration of multiple calls and back-and-forth aggregation, while Email Action or SOAP Call serve different purposes and aren’t about retrieving or processing VCM content.