Which action would you use to call an external API and handle the response?

• A. DataRaptor Post Action
• B. Remote Action
• C. Email Action
• D. HTTP Action

Answer: (D)

Calling an external API and handling the response is handled with an HTTP Action because it’s built for outbound HTTP requests to REST endpoints. You can configure the exact endpoint, HTTP method, headers, query parameters, and a request body as needed. Once the API responds, the HTTP Action provides the status code and the response payload (JSON or XML), which you can parse and map into your OmniStudio data model. It also supports authentication details (like API keys or OAuth tokens) and error handling with fault paths or retries, making it the appropriate tool for communicating with external services. Other actions aren’t designed for generic API calls: Remote Action invokes Salesforce Apex methods, Email Action sends messages, and DataRaptor Post Action is used in workflows tied to DataRaptor results, not for calling and parsing arbitrary external APIs.